Not sure if Work Culture Matters?

Work Cultures Drive Customer Satisfaction

It may be difficult to use categorizes such as play, potential, and purpose to determine worker satisfaction, but it’s actually not difficult to calculate what is called: Total Motivation or ToMo.

Here's an example from the airline industry:

Employees share the same terminals and use the same planes, but customer satisfaction differs widely across airlines.

When the total motivation of employees of four major airlines was measured, their cultures compared with an outcome like customer satisfaction (as measured by the ACSI / University of Michigan), it was concluded that an organization’s culture (as measured by ToMo) predicted customer satisfaction.

Work cultures that inspire play, purpose, and potential, and do not engage emotional, economic pressure, or inertia as motivating factors, produced better customer outcomes. This rang true across different industries like retail, banking, telecommunications, and fast food.

So the question you have to ask yourself it, what kind of work culture are you creating? And can you get curious enough to be honest with yourself.

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